Krikya app Privacy Policy — Our Commitment to Protecting Your Information

Introduction & Applicability

Krikya app (hereinafter referred to as "we", "our", or "the Platform") is a trusted online gaming and Sports Betting platform in Bangladesh, operating under the domain krikyaapp.ws. Protecting your privacy is our highest priority.

This Privacy Policy ("Policy") explains how krikya app collects, stores, uses, and protects your personal information. By using krikya app, you are considered to have fully agreed to this Policy.

This policy applies to:

• For all users of the krikyaapp.ws website.
• For all registered members of krikya app.
• For users of the krikya app mobile application.
• For users who contact krikya app support.

What Data We Collect

Krikya app only collects information that is genuinely necessary to deliver our services. We never request excessive or irrelevant data.

The above information is collected directly from you (via registration forms and the KYC process), automatically (through cookies and server logs), and via third-party payment providers (for transaction verification).

Use of Information

Krikya app uses the information it collects for the purposes listed below. There is a clear reason behind each use, and we never use data without authorization:

• Account Management: To facilitate registration, login, password resets, and overall account security.
• Payment Processing: To process deposits and withdrawals securely and to maintain transaction records.
• KYC Verification: To verify your identity and age, as required by legal obligations.
• Service Improvement: To analyze usage patterns and further enhance the gaming experience on krikya app.
• Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Contact: To send important updates, bonus offers, and system notifications.
• Responsible Gaming: To detect unusual gaming patterns and provide timely assistance.

Data Sharing & Disclosure

Krikya app does not generally share your personal data with third parties. However, sharing may occur in certain limited circumstances:

• Payment Providers: Only the minimum necessary information is shared with Mobile Pay, Nagad, or Rocket to complete transactions.
• Legal Authorities: Data may be disclosed in compliance with valid court orders or requests from government authorities as required by law.
• Anti-Fraud Organizations: Limited data may be shared with industry-standard fraud detection services to identify and prevent suspicious activity.
• Business Successors: In the event of a merger or acquisition involving krikya app, the new entity will be bound by the same Privacy Policy.

Even in these cases, krikya app shares only the minimum data necessary and binds all third parties to strict confidentiality agreements. Your information is never shared for advertising or marketing purposes.

Cookies & Tracking Technologies

Krikya app uses cookies and similar technologies on its website and app to enhance your browsing experience.

Types of cookies used by krikya app:

• Essential Cookies: These are essential for maintaining login sessions, security verification, and core platform functionality. Disabling them will prevent krikya app from functioning properly.
• Functionality Cookies: Used to remember your preferred language, game settings, and personalized experience.
• Analytics Cookies: Used to understand which pages on krikya app receive the most traffic, helping us improve our services.

You can disable non-essential cookies through your browser settings. However, doing so may limit certain features of krikya app.

Data Security Measures

Krikya app employs industry-leading technical and administrative measures to keep your data secure.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system blocks all unauthorized access attempts.
• Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Regular Security Audits: Regular system audits are conducted by independent security experts.
• Restricted Staff Access: Only authorized krikya app staff are permitted to access data on a need-to-know basis.
• Data Backup: Your data is regularly backed up in encrypted storage.

Your Rights

As a krikya app user, you have the following rights regarding your personal data:

To exercise any of the rights listed above support@krikyaapp.ws. krikya app will respond to your request within 30 business days.

Data Retention Period

Krikya app does not retain data longer than necessary. Retention periods vary depending on the type of data:

• Account Information: Retained while your account is active; generally up to 5 years after closure (for legal compliance).
• Transaction Records: Retained for 5–7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years, in accordance with regulatory authority guidelines.
• Gaming Logs: Retained for up to 3 years for responsible gaming monitoring purposes.
• Cookie Data: Session cookies are deleted as soon as you close your browser; persistent cookies last a maximum of 12 months.
• Support Contact: Retained for up to 2 years after the issue is resolved.

Once the applicable retention period expires, krikya app securely deletes or anonymizes your data so that you can no longer be identified in any way.

Protection of Minors

Krikya app is an adult (18+) gaming platform. We do not, and will not, collect or store personal information from anyone under the age of 18.

• Age verification is mandatory during the registration process.
• Age verification during the KYC process requires a National ID card or birth registration certificate.
• If we are notified that data belonging to a minor has been collected, it will be deleted immediately.
• If you believe your child is using krikya app, please contact us immediately at support@krikyaapp.ws.

Privacy Policy Updates

Krikya app may update this Privacy Policy as needed. Changes may occur due to service expansion, legal requirements, or technological developments.

For significant changes, krikya app will:

• An advance notice will be sent to your registered email at least 14 days before any changes take effect.
• Display a notice on the platform's homepage.
• Update the "Last Updated" date at the top of this page.

Continuing to use krikya app after an updated policy is published constitutes your automatic acceptance of the new Privacy Policy. If you do not agree to the changes, you may close your account.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact the krikya app data protection team:

• Email: support@krikyaapp.ws
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Typically within 24–48 hours

Once your complaint is received, krikya app will investigate and respond within a maximum of 30 business days. Urgent data protection matters are handled on a priority basis.